Return and Refund Policy
To return a product please contact us at skinovate1@gmail.com within 14 days of receiving your order and we will process your request. You’ll be notified via email once your return has been approved or rejected in line with our returns policy with next steps.
Packages returned to us without going through our returns process with our customer service team will not be refunded.
SKINOVATE accept a return, exchange or refund if the products are returned in their original packaging and condition within 30 days of purchase; no refund will be made for products that have been opened, used or are returned damaged.
Your regions original shipping charges are non-refundable, even if you were eligible for free shipping at the time of the purchase. All shipping costs for returns are the responsibility of the customer. We advise that you return your product via tracking service and with insurance covered as SKINOVATE is not responsible for lost or stolen packages during transit.
If the product purchased is defective or faulty, please email us at skinovate1@gmail.com prior to returning the products and we will work with you to resolve the issue.
In the event your order arrives to you damaged, please email us within 48 hours of receipt at skinovate1@gmail.com and we will work with you to resolve the issue. You must include photos and videos of the issue and a screenshot of your order confirmation email. Our team will discuss any details moving forward as we are looking into each case individually to find the best solution for each customer.
If your return is accepted, we’ll send you instructions on how and where to send your package back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at skinovate1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
When you have a confirmation for us that you are eligible for a return, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at skinovate1@gmail.com.
